Refund and Returns Policy

Order Confirmation

When a client places an order with us, the confirmation mail is sent from Sparkmedz that confirms the order placed by the customer. There is another email that follows the confirmation mail and is likely to be received within 24 hours from placing the order. This email contains the information that your order will be dispatched shortly.

If there is a difficulty regarding the payment, like non – completion of payment, an email is also sent to the customer for addressing this problem.

Confirming the Shipping

When an order is confirmed is likely to be dispatched and shipped on the same day order is placed. Once the shipping is confirmed at the backend, an email is sent to the customer regarding the tracking number of the order. These emails contain all the shipping details and also the time period of expected delivery. The email also provides the option “Connect with us” option so that orders can trace manually by making calls.

The order can be shipped to home as well as work address whatever option is considered by the customer. There is also a choice for registered airmail that is slightly expensive but it is secure in nature. The delivery asks for your signature at the time of receiving the order. If the buyer is not available, a message is sent to him regarding the delivery of the order. The package is delivered to the post office then he can receive it from there after contacting them. The delivery is held in the post office for about 4 weeks.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

APO Addresses and PO Boxes

The shipping is made on the APO address in addition to the PO Boxes as long as the choice is open in the approach of shipping provided by Sparkmedz. You can set your shipping to the APO or PO deal by putting the primary deal with to the same.

Delivery Times

The shipping is achieved within 24 to 48 hours after the order is placed. The time taken to deliver the product relies upon the courier service. In case the custom holds an order, it could take around 21 days to attain you. It is essential to contact us in case the order isn’t reached within 7 days of placing the order.

Reshipments of Lost orders

Any order that’s lost is reshipped or refunded by Sparkmedz. If there may be a postponement faced in receiving the order, it is important to report it to the client care within 8 weeks from the day it is shipped to the client. A refund or reshipment for the order lost is finished as quickly as it is reported. Any document this is made within 8 weeks will not be accepted or refunded.

Following situations apply for changing an order this is made to the Sparkmedz:

a) If the shipping of the product takes more than 7 days to what became referred to in the delivery detail of the same.

b) The delivery date provided is correct

If the client locations the order at the wrong address, the order is charged for the alternative policy.

Refund and Return Policy

If the acquired order is damaged in any manner or not acquired at all, the refund is made or the product is reshipped to you again. This typically depends on the decision made by the client and may be refunded or reshipped according to the selection made by them. Before a client can apply for a refund, they’re required to wait for a minimum of 30 days from the day the order is placed. If there are any questions concerning the order or the product in general, Sparkmedz provides telephonic help to every one of you. The refund coverage holds eligible for everyone so long as the product this is sent again to us may be resold. The simplest requirement is that the product must be sealed as it is, unused and unopened, and must not exceed its expiry date of it.